Ticketbird. Saving the word with simple customer support.
To keep a word. It's to make a promise and then follow up. Our vision is that nobody will, ever again, experience bad customer support.
Our business idea is to offer a smart, simple tool for excellent customer support. Our customers around the world find it easy to acquire and keep their customers.
We save all words into a knowledge base. A word can be a question, a ticket, a chat log, an article or a how-to guide.
We bring the required tools to produce the words. Such as a chat client, a ticket management system, email inbox for support, a wiki, and more to come.
Then we re-use this information and put it together with smart features that will save you a lot of time.
The first and only support system that
Allows a search to start a Conversation
Letting the customer do a search and receive related answers in real time from the knowledge base.
- Could not find what you were looking for? You are already inside a conversation.
Merges all contact points into one "check-in"
No more guessing. Which contact point will be the fastest? Phone? Email? Chat? Facebook? Too many choices and poor processes are finally solved.
Please contact us!
Easy to use
Designed to be used without a training.
The best thing is that you don’t need plugins to make it work. Most other tools like this are far more complex and you need to upgrade to enterprise levels together with 15 plugins to make it good enough.
A complete support system
We can replace a lot of other tools and systems. Sorry dear Slush startup friends! But there can be only one ;-)
We are saving weeks off integrations and setup. Before we found Ticketbird we were looking to find developers to make something usable.
We can focus on sales instead of support tool setup. It feels good to know that these guys are taking care of the customer support tools for us